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Returns Policy

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To return a The Sublimation Station product

You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sale@thesublimationstation.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What cannot be returned

ALL CUSTOMIZED ITEMS CANNOT BE RETURNED. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.No returns will be accepted after 30 days of receipt of purchase.

Returns for refund

must be made within 30 days of receipt of purchase.

Returns for exchange or store credit

must be made within 30 days of receipt of purchase.

Shipping charges for products returned

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

TO RETURN YOUR ITEMS

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

The Sublimation Station - Returns
1700 N. Goldenrod Rd
Orlando
Florida 32807
United States

 

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